Live Animal Terms & Shipping Guarantees

Shipping

Shipping is done once a week either Monday, Tuesday, or Wednesday via UPS, FedEx or sometimes USPS for next day arrival. 

Upon payment, you will be contacted in order to determine a mutually agreed upon shipping date.  Under no circumstances will a gecko be shipped automatically. 

In order to ship your animals safely, all boxes are insulated with Styrofoam and packed with heat/cold packs if necessary.

Shipping cost is $50.  There is no charge for boxes, heat packs, or cold packs.

Guarantees

All animals are guaranteed to arrive alive and healthy when temperatures are between 35◦ and 85◦. 

Someone must be available to sign for the package upon the 1st delivery attempt.  If the package is not signed for all guarantees will be void.

In the unlikely event of a DOA, I must be notified within 12 hours.  Under no circumstance should the animal be discarded without contacting me first.  Proof of the deceased animal will be required.   Under normal circumstances, a digital photo will be sufficient, however, it may be required that the deceased animal be shipped back.

Shipping fees are NOT refundable.

Payment

All orders must be paid in full prior to being shipped.  Currently I accept credit card payments via PayPal or Google Checkout.  I also accept Money Orders, and rarely, but on occasion personal checks.

Depending on the situation, payment plans may be accepted.  A $50 nonrefundable deposit is required. Please be aware that  am not responsible for any unlikely, but possible tail drops during this period.

If you see a gecko you would like to purchase, I will hold the animal for up to 24 hours.  In the event that a Money Order is used to pay for a gecko, you have 24 hours to send a confirmation number showing that the MO has been sent via priority mail.  The MO must be received within 2-3 days.

Trades may be accepted on occasion.  If a trade is agreed upon, you must ship 1st. 

Deposits / Cancellations / Refunds

Animals can be held for up to 2 weeks with a $50 non-refundable deposit.

In order to protect my pets, I have a no returns policy.  Because I cannot control what my animals are exposed to upon leaving my facility, it is impossible for me to know if they have been exposed to harmful pathogens.  In the event that you are dissatisfied with your purchase I will do my best to rectify the situation.